Responsible Gaming

Our Commitment to Responsible Gaming

At lenz.co.nz, we believe that online pokies should be enjoyed purely as entertainment. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. We are committed to promoting safe and responsible gaming practices across our platform.

Age Verification

Online gambling in New Zealand is strictly regulated. You must be 18 years of age or older to participate in any form of gambling, including online pokies. We require all users to verify their age before accessing our services. If you are under the legal gambling age, we urge you not to gamble.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. If you recognize any of the following signs in yourself or someone you know, please seek help immediately:

• Chasing losses by gambling more to recover money lost
• Gambling with money needed for essentials (rent, food, bills)
• Hiding gambling activity or lying about the amount spent
• Feeling anxious or irritable when unable to gamble
• Neglecting work, school, family, or relationships due to gambling
• Needing to gamble with larger amounts to achieve the same excitement
• Failed attempts to cut back or stop gambling
• Borrowing money to fund gambling activities
• Experiencing mood swings or depression related to gambling losses
• Gambling to escape problems or negative emotions

Self-Help Tools & Limits

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit in a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session
• Time Limits: Restrict how long you can play in a single session
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling

We encourage you to use these tools proactively to maintain healthy gambling habits.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

New Zealand-Specific Resources:

• Gambling Helpline (Problem Gambling Foundation)
  Phone: 0800 654 655 (free, 24/7)
  Website: www.pgf.nz
  Free and confidential support for people affected by problem gambling
• Gamblers Anonymous (New Zealand)
  Phone: 0800 4 GAMBLERS (0800 4 226 2537)
  Email: Contact via website
  A peer-support program based on the 12-step model

International Resources (if needed):

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Information, advice, and support for problem gambling
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Confidential counselling and support services

Take Action Today

If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support—many people have successfully overcome problem gambling with professional assistance.

Contact the Gambling Helpline on 0800 654 655 or visit www.pgf.nz to get started on your path to recovery.

Gambling should be fun. If it stops being fun, it's time to seek help.